Contact Us

For support, orders or press: info@sanpalma.com

Each San Palma piece is handcrafted in the Philippines, and we ship worldwide from Sydney Australia. Delivery times vary depending on your location, local customs processing, and the efficiency of your country’s postal or courier service. While we strive to ensure your order arrives promptly, please allow for extended delivery windows during peak holiday seasons or unforeseen events.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, and handling fees once they arrive in the destination country. These charges are assessed by your local customs authority and vary by region. Such costs are the responsibility of the customer and are not included in the purchase price or shipping fee paid at checkout.

San Palma cannot influence, anticipate, or cover these additional expenses. If customs duties are not paid and your order is returned or refused, we will be unable to issue a refund.

Delays Beyond Our Control

Once your order has been shipped, San Palma is not responsible for delays caused by customs clearance, courier networks, or other circumstances beyond our control. We recommend contacting your local customs office for information on potential fees and expected clearance times.

By placing an order, you acknowledge these conditions and agree to comply with your country’s import regulations.